Recently, there has been some distrust from customers in our servers because supposedly, the servers are wearing too much make up. The worst part, is the poor girl that received the most complaints, which was 5, was not actually wearing lipstick or make up, and only lip balm. A lot of customers because of the part of town we are in are fairly conservative and don’t really support freedom of choice for young people.
Going forward, I have decided to instead of taking the customers complaints, I have told the waitresses to come to me directly. So that I explain to the customer that they are the ones that are being inconsiderate and not my staff. It is even most difficult for the staff of mine that have dark lips, because lip balm for dark lips can be hard to come by. Everyone is thought to have fair colored lips, when that is not the case.
Will there be dress code now at Uncle Bill Spice?
The short answer: No. But, there is always rules that are subject to change. And, if I find that these customers are complaining to much and not returning to the establishment, I may have to put orders in place.
It is the unfortunate reality that we live in, but I did tell my servers it may be in our future. Much to their dismay, but they understood.
What is to be learned here?
The real point of this article is to not immediately alienate your servers or staff for customers. There is the saying “customer is always right” but whoever made that one up sat behind a desk their whole life.
Case in point, treat your servers, staff and customers all with respect. Try to find a middle ground for situations like this and move. No need to embarrass either the staff or the customer. It could truly affect your bottom line – very negatively.